The Omnichannel
Contact Center Software

 



GO OMNI
CHANNEL!


XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. The solution is one of the best Contact Center management platform for multi-channel – voice, chat, email, SMS, fax and custom channels (social, video …) – through standard APIs. XCALLY is currently used in over 50 countries, thanks to its ease of installation, setup and use.


Installed in

50+ COUNTRIES


Used by

10.000 + AGENTS


Available in

12 LANGUAGES


MULTICHANNEL


Enjoy Voice, SMS, Web Chat, E-mail,
Fax and Social Channels on the
same unified solution!

CONTACT MANAGEMENT


Manage your Customers’ information
and keep track of their interactions
across multiple Channels!

API OPEN CHANNEL


Develop your favorite custom channels (social networks, video…) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.

AGENT SOFTPHONE


Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.

REALTIME MONITORING


Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

ANALYTICS AND REPORTINGS


Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.

CUSTOM DASHBOARDS


Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!

AUTOMATIONS & TRIGGERS


Make things automatically happen, according to previously defined timing and actions.

AUTODIALER


Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.

IVR SYSTEM


Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!

TELCO-INDEPENDENT


Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.

INSTALLATION AND LICENSING


Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.


GO OMNI
CHANNEL!


Using our API you can connect
XCALLY with external custom apps or third-party apps:
Salesforce, SugarCRM, Freshdesk, Zendesk…





PLANS


Choose the Plan that meets your Contact Center needs.
We provide Monthly, Annual or Lifetime licenses based on number of Concurrent Agents.
Available also Supervisor licenses and PBX Extension licenses.


PLUS

Voice

IVR System

Call Recording

Analytics and Reports

Whisper, Barge-in

API

OMNI-GOLD

Voice

SMS

Email

Web Chat

Contact Management

IVR System

Call Recording

Analytics and Reports

Whisper, Barge-in

API

DIALER-GOLD

Voice

Contact Management

Predictive Dialer

JScripty

IVR System

Call Recording

Analytics and Reports

Whisper, Barge-in

API

ULTIMATE

Voice

SMS

Email

Web Chat

Contact Management

Predictive Dialer

JScripty

IVR System

Call Recording

Analytics and Reports

Whisper, Barge-in

API


ABOUT US


XCALLY is the solution for call centers developed in Italy, from a passionate and professional
team, with specific experience and certifications on Asterisk™ and ITIL processes, for the
management of customer care. The product has gained international recognition, it has
been analyzed as a case of success from UCLA (California) and it is now used in contact
centers of all sizes, who are looking for the flexibility provided by the latest versions of
Asterisk™, combined with a professional user experience for operators, specific Web GUI
for the management of multi-queue inbound and outbound processes, and off-line / real-
time advanced reporting tools. We know well the contact centers dynamics, we develop
Asterisk™ since he was born, we experienced the Voice over IP solutions since 1996…today
we are ready to provide an advanced VoIP product, powerful and easy to use to improve
your customer care!



TESTIMONIALS


“We chose XCALLY as our communications partner because we shared a vision of the future which recognizes that contact centers need to be able to integrate multiple business processes to multiple communications channels. We continue to be impressed with the way XCALLY has architected its solution to be easy to use as new business applications are introduced.”

Gary Pudles – AnswerNet’s President – USA

“We have been impressed by the xCALLY shuttle versatility and it’s responsive interface. Furthermore, the integration with Zendesk is very simple and straight forward allowing us to provide the high level of customer service required for our clients.”

James Prior – Head of IT – Portr Limited – UK

“The flexibility of xCALLY has allowed us to design, build, and implement a custom call center platform that enables our employees to provide a unique customer experience. We were able to complete this project without hiring expensive outside consultants or programmers which greatly reduced our overall project cost.”

Jonathan Meade – CIO – West End Bank, S.B. – USA


BECOME A XCALLY USER


Let’s work together so you can get the benefit of xCally unique technology!


Register and access to one of our hosted XCALLY instances in order to have a look at the interface sections and main features:

GET STARTED NOW!


GET STARTED NOW!


Please fill in the form if you are interested in:
Getting information about Pricing details, Applying for a Demo