Take control of all your company's communication channels in a single interface
This solution is one of the best Contact Center Management Platform for multichannel –voice, chat, email, SMS, fax and custom channels– through standard APIs. XCALLY is currently being used in over 50 countries, due to the ease in the installing process, setup and use.
Enjoy Voice, SMS, Web Chat, Email, Fax and Social Channels on thesame unified solution!
Manage your Customers’ informationand keep track of their interactionsacross multiple Channels!
Develop your favorite custom channels (social networks, video…) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.
Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!
Make things automatically happen, according to previously defined timing and actions.
Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.
Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.
Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.
Using our API you can connect XCALLY with external custom apps or third-party apps: Salesforce, SugarCRM, Freshdesk, Zendesk…
Contact us today to arrange a realtime demo.Get Started