Cloud Extensions vo ip
MULTICHANNEL

Enjoy Voice, SMS, Web Chat, Email, Fax and Social Channels on thesame unified solution!

Local and international DIDs
CONTACT MANAGEMENT

Manage your Customers’ informationand keep track of their interactionsacross multiple Channels!

custom channel social
API OPEN CHANNEL

Develop your favorite custom channels (social networks, video…) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.

report call center software
AGENT SOFTPHONE

Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.

monitory call center
REALTIME MONITORING

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

Contact Management
ANALYTICS AND REPORTINGS

Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.

performance call center
CUSTOM DASHBOARDS

Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!

automations call center
AUTOMATIONS & TRIGGERS

Make things automatically happen, according to previously defined timing and actions.

autodialer call center
AUTODIALER

Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.

ivr system
IVR SYSTEM

Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!

provider call center
TELCO-INDEPENDENT

Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.

licensing software call center
INSTALLATION AND LICENSING

Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.

Connection and Integration

crm call center

Using our API you can connect XCALLY with external custom apps or third-party apps: Salesforce, SugarCRM, Freshdesk, Zendesk…

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