This year’s Digital Banking Report claims that most financial services businesses believe they are unprepared for a digital future but calls on them to “move from the crisis mode to digital urgency.” The post-pandemic reality is that consumers became comfortable with digital alternatives in all parts of their lives, so processes like opening a new account or applying for a loan that take more than five minutes may cause them to look elsewhere.
A positive customer experience, according to 80% of American consumers, is one with speed and efficiency, convenience, knowledgeable help, and friendly service. And that means your cloud communication technology must connect customers with the right service rep quickly or give them automated options for helping themselves. Now is the time to partner with LinkedIP’s unified cloud-based omni-channel communication technology, which delivers:
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