{"id":473,"date":"2023-11-16T02:58:08","date_gmt":"2023-11-16T02:58:08","guid":{"rendered":"https:\/\/new.linkedip.com\/?page_id=473"},"modified":"2023-11-16T02:58:08","modified_gmt":"2023-11-16T02:58:08","slug":"omnichannel-contact-center","status":"publish","type":"page","link":"https:\/\/linkedip.com\/omnichannel-contact-center\/","title":{"rendered":"Omnichannel Contact Center"},"content":{"rendered":"<p>[et_pb_section fb_built=”1″ next_background_color=”#ffffff” admin_label=”Hero Section” _builder_version=”4.20.4″ background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”290deg” background_color_gradient_stops=”#2b87da 0%|#99a5b0 100%” background_color_gradient_end=”#99a5b0″ background_image=”https:\/\/linkedip.com\/wp-content\/uploads\/2021\/08\/Molti-Background.png” background_position=”top_center” background_blend=”luminosity” custom_padding=”0px||0px||false|false” bottom_divider_style=”wave” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” module_class=”inline-buttons-row” _builder_version=”4.16″ width=”90%” max_width=”90%” custom_css_main_element=”display:flex;||flex-wrap:wrap;” global_colors_info=”{}” custom_padding=”20px||2px|||”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”order:2;” custom_css_main_element_phone=”order:2;”][et_pb_text _builder_version=”4.20.4″ header_font=”|700|||||||” header_font_size=”40px” header_line_height=”1.4em” header_5_font=”|700||on|||||” header_5_text_color=”#2558AB” header_5_font_size=”14px” custom_margin_tablet=”30px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” hover_enabled=”0″ header_font_size_tablet=”” header_font_size_phone=”25px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n<h1 data-w-id=\"ff108854-457a-8213-72c8-bf4966f75b72\" class=\"heading-12\"><span class=\"text-span-40\">Omnichannel<\/span><span>\u00a0<\/span><span style=\"color: #00ccff;\">Contact Center<\/span><span>\u00a0<\/span><span class=\"line-background\">Provider<\/span><\/h1>\n<div class=\"col-lg-6\">\n<div class=\"hero-title pr-lg-5\">\n<p class=\"text-muted mb-4 pb-2\" style=\"text-align: justify;\"><span>Take control of all your company’s communication channels in a single interface<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_code _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<script src=\"\/wp-content\/themes\/Divi\/includes\/builder\/feature\/dynamic-assets\/assets\/js\/magnific-popup.js\" async><\/script><!-- [et_pb_line_break_holder] --><link rel=\"stylesheet\" href=\"wp-content\/themes\/Divi\/includes\/builder\/styles\/magnific_popup.css\"\/>[\/et_pb_code][et_pb_code _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<script type=\"text\/javascript\"><!-- [et_pb_line_break_holder] -->\t(function($){<!-- [et_pb_line_break_holder] -->\t$(document).ready(function() {<!-- [et_pb_line_break_holder] -->\t  \/\/$( '#nombreID a' ).addClass('popup-video');<!-- [et_pb_line_break_holder] -->\t    $('.popup-video').magnificPopup({<!-- [et_pb_line_break_holder] -->\t        disableOn: 100,<!-- [et_pb_line_break_holder] -->\t        type: 'iframe',<!-- [et_pb_line_break_holder] -->\t        mainClass: 'mfp-fade',<!-- [et_pb_line_break_holder] -->\t        removalDelay: 160,<!-- [et_pb_line_break_holder] -->\t        preloader: false,<!-- [et_pb_line_break_holder] -->\t        fixedContentPos: false<!-- [et_pb_line_break_holder] -->\t    });<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] -->\t})(jQuery)<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_button button_text=”About Us” _builder_version=”4.20.4″ button_bg_color_gradient_stops=”#2558ab 38%|#0c71c3 100%” custom_padding=”10px|45px|10px|25px|true|false” hover_enabled=”0″ button_text_size_tablet=”” button_text_size_phone=”12px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color_gradient_start_position__hover=”0%” button_bg_color_gradient_stops__hover=”#2b87da 0%|#29c4a9 100%” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” custom_css_main_element_tablet=”order:1;” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_phone=”order:1;”][et_pb_video src=”https:\/\/www.youtube.com\/watch?v=guta8ckfCFs” _builder_version=”4.20.4″ _module_preset=”default” thumbnail_overlay_color=”#000000″ border_radii=”on|18px|18px|18px|18px” width=”93%” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” custom_padding=”||9px|||” background_enable_mask_style=”on” background_mask_style=”diagonal-pills” background_mask_color=”#C3DEF8″ sticky_enabled=”0″][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” custom_padding=”||21px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_font=”|700|||||||” header_font_size=”53px” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”-59px|||||” hover_enabled=”0″ header_font_size_tablet=”45px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n<h1 data-w-id=\"2af391b9-7295-010d-41eb-a71797a5b357\" class=\"heading-42\" style=\"text-align: center;\"><strong>The Omnichannel<br \/><span style=\"color: #00ccff;\">Contact Center<\/span><\/strong><span>\u00a0<\/span><span class=\"line-background\">Platform<\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” custom_padding=”||9px|||”][et_pb_column type=”3_5″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n<h2 style=\"text-align: justify;\">XCALLY IS AN INNOVATIVE OMNICHANNEL SOLUTION WICH INTEGRATES ASTERISK\u2122 WITH THE SHUTTLE AND MOTION TECHNOLOGIES, DEVELOPED IN THE XENIALAB RESEARCH CENTER.<\/h2>\n<p style=\"text-align: justify;\"><span>This solution is one of the best\u00a0<\/span><strong>Contact Center Management Platform<\/strong><span>\u00a0for multichannel \u2013<\/span><strong>voice, chat, email, SMS, fax<\/strong><span>\u00a0and\u00a0<\/span><strong>custom channels<\/strong><span>\u2013 through standard APIs. XCALLY is currently being used in over\u00a0<\/span><strong>50 countries<\/strong><span>, due to the\u00a0<\/span><strong>ease in the installing process<\/strong><span>, setup and use.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQzMyJ9fQ==@” button_text=”Tell me more about this” _builder_version=”4.20.4″ _dynamic_attributes=”button_url” _module_preset=”default” button_bg_color_gradient_stops=”#2558ab 38%|#0c71c3 100%” custom_padding=”10px|45px|10px|25px|true|false” button_text_size_tablet=”” button_text_size_phone=”12px” button_text_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/www.LINKEDIP.com-removebg-preview-_1_.webp” alt=”Cisco IP Phone” title_text=”www.LINKEDIP.com-removebg-preview-_1_” _builder_version=”4.20.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” transform_scale=”150%|150%” animation_style=”zoom” hover_enabled=”0″ border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}” width=”75%” sticky_enabled=”0″ module_alignment=”center”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Our Services” module_class=”our-services-section” _builder_version=”4.20.4″ background_enable_mask_style=”on” background_mask_style=”honeycomb” background_mask_color=”#f7f7f7″ global_colors_info=”{}” custom_padding=”||12px|||”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ global_colors_info=”{}” custom_margin=”-11px|auto||auto||”][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”MULTICHANNEL” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10921-Connection.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10921-Connection” sticky_enabled=”0″]<\/p>\n<p><span>Enjoy Voice, SMS, Web Chat, Email, Fax and Social Channels on thesame unified solution!<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=”REALTIME MONITORING” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10956-Stopwatch.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10956-Stopwatch” sticky_enabled=”0″]<\/p>\n<p><span>Use the Realtime panels to monitor your Agent\u2019s performances and to make dynamical changes in case of urgency needs.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=”AUTODIALER” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/outbound-predictive-dialer.png” image_icon_width=”70%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”outbound-predictive-dialer” sticky_enabled=”0″]<\/p>\n<p><span>Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”CONTACT MANAGEMENT” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10940-Membership.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10940-Membership” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Manage your Customers\u2019 informationand keep track of their interactionsacross multiple Channels!<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=”ANALYTICS AND REPORTINGS” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10929-Explain.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10929-Explain” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=”IVR SYSTEM” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/IVR-SYSTEM.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”IVR-SYSTEM” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Easily design your IVR projects \u2013 Auto-attendant, Customer Satisfaction surveys, Call back etc\u2026 \u2013 using the powerful drag&amp;drop web GUI!<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”API OPEN CHANNEL” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10951-Review.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10951-Review” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=”CUSTOM DASHBOARDS” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/performance-call-center.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”performance-call-center” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=”TELCO-INDEPENDENT” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10948-Online-Support.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10948-Online-Support” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider \/ Carrier in accordance with their terms and conditions.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”AGENT SOFTPHONE” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10950-Report.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10950-Report” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=”AUTOMATIONS &#038; TRIGGERS” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10955-Solution.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10955-Solution” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Make things automatically happen, according to previously defined timing and actions.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=”INSTALLATION AND LICENSING” image=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/11\/10919-Checklist.webp” image_icon_width=”35%” module_class=”service-card” _builder_version=”4.20.4″ header_font=”|700|||||||” header_text_color=”#0C71C3″ header_font_size=”20px” background_color=”rgba(0,68,170,0.09)” text_orientation=”center” custom_padding=”50px|15px|50px|15px|true|true” animation=”off” link_option_url=”#” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” border_width_all=”3px” border_color_all=”#ffffff” image_max_width=”35%” global_colors_info=”{}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#FF8057″ title_text=”10919-Checklist” sticky_enabled=”0″]<\/p>\n<p style=\"text-align: center;\"><span>Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Testimonials Section” _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” custom_padding=”15px||13px|||” background_enable_mask_style=”on” background_mask_style=”wave” background_mask_color=”#C3DEF8″ background_mask_transform=”flip_vertical|rotate_90_degree|invert” sticky_enabled=”0″][et_pb_row _builder_version=”4.16″ global_colors_info=”{}” custom_margin=”|auto|-17px|auto||”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ header_font=”|600|||||||” header_font_size=”46px” header_line_height=”1.4em” header_2_font=”|700|||||||” header_2_font_size=”48px” header_5_font=”|700||on|||||” header_5_text_color=”#2558AB” header_5_font_size=”14px” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” sticky_enabled=”0″ custom_margin=”-30px|||||”]<\/p>\n<h1 data-w-id=\"9c22b962-bd82-9d17-8bae-f7842bcdbaa7\" class=\"heading-35\" style=\"text-align: center;\">Connection<span>\u00a0<\/span><span class=\"text-span-41\">and<\/span><span>\u00a0<\/span><span class=\"line-background\">Integration<\/span><\/h1>\n<div class=\"row justify-content-center\">\n<div class=\"col-lg-8\">\n<div class=\"text-center mb-5\">\n<p style=\"text-align: center;\">\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ custom_margin_tablet=”||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”10px||10px|||” custom_padding_tablet=”10px||||false|false” custom_padding_phone=”” box_shadow_style=”preset1″ box_shadow_blur=”50px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}” column_structure=”1_2,1_2″ custom_margin=”-26px|auto||auto||”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider color=”#eeeeee” divider_weight=”1px” _builder_version=”4.16″ width=”35%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”https:\/\/linkedip.com\/wp-content\/uploads\/2021\/09\/illustration-01.png” title_text=”illustration-01″ _builder_version=”4.20.4″ width=”80%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ custom_margin=”-37px|44px||||”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ custom_margin=”84px|||-15px|false|false” custom_padding=”|76px||||”]<\/p>\n<p style=\"text-align: center;\"><span>Using our\u00a0<\/span><strong>API<\/strong><span>\u00a0you can connect XCALLY with external\u00a0<\/span><strong>custom<\/strong><span>\u00a0apps or third-party apps:\u00a0<\/span><strong>Salesforce, SugarCRM, Freshdesk, Zendesk\u2026<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#ffffff” _builder_version=”4.20.4″ _module_preset=”default” background_color=”#f9f9f9″ top_divider_style=”waves” global_colors_info=”{}” custom_padding=”0px||7px|||” custom_margin=”-36px|||||”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.20.4″ _module_preset=”default” custom_margin=”20px|auto||auto|false|false” global_colors_info=”{}” custom_padding=”19px||4px|||”][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” custom_margin=”-1px||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ header_font_size=”39px”]<\/p>\n<h1 style=\"text-align: center;\"><span>CONTACT US<\/span><\/h1>\n<h2 data-w-id=\"8f5c9b50-885b-b965-38e5-0ef9444a321c\" class=\"margin _w-40\" style=\"text-align: center;\"><span style=\"color: #000000;\">Ready To Get Started? <\/span><\/h2>\n<h2 data-w-id=\"8f5c9b50-885b-b965-38e5-0ef9444a321c\" class=\"margin _w-40\" style=\"text-align: center;\"><span style=\"color: #000000;\">Let\u2019s Talk To Us\u00a0<span class=\"line-background\">Today<\/span><\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"color: #00ccff;\"><span class=\"line-background\">Contact us to arrange a realtime demo.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_image src=”https:\/\/linkedip.com\/wp-content\/uploads\/2023\/04\/unified-communications-pic.webp” alt=”Unified Communications” title_text=”Unified Commnications” _builder_version=”4.20.4″ _module_preset=”default” animation_style=”bounce” global_colors_info=”{}” custom_margin=”-49px|||||”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” background__hover_enabled=”off|desktop” custom_margin=”-15px|||||”]<iframe loading=\"lazy\" src=\"https:\/\/forms.monday.com\/forms\/embed\/57fb9f8bdeaeff4392c0a308569e7784?r=use1\" width=\"90%\" height=\"900\" style=\"border: 0;box-shadow: 0px 0px 0px 0px rgba(0,0,0,0.25); line-height: 2px;\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Omnichannel\u00a0Contact Center\u00a0Provider Take control of all your company’s communication channels in a single interface The OmnichannelContact Center\u00a0PlatformXCALLY IS AN INNOVATIVE OMNICHANNEL SOLUTION WICH INTEGRATES ASTERISK\u2122 WITH THE SHUTTLE AND MOTION TECHNOLOGIES, DEVELOPED IN THE XENIALAB RESEARCH CENTER. This solution is one of the best\u00a0Contact Center Management Platform\u00a0for multichannel \u2013voice, chat, email, SMS, fax\u00a0and\u00a0custom channels\u2013 through [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-473","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel Contact Center - LinkedIP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/linkedip.com\/omnichannel-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel Contact Center - LinkedIP\" \/>\n<meta property=\"og:description\" content=\"Omnichannel\u00a0Contact Center\u00a0Provider Take control of all your company&#039;s communication channels in a single interface The OmnichannelContact Center\u00a0PlatformXCALLY IS AN INNOVATIVE OMNICHANNEL SOLUTION WICH INTEGRATES ASTERISK\u2122 WITH THE SHUTTLE AND MOTION TECHNOLOGIES, DEVELOPED IN THE XENIALAB RESEARCH CENTER. 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