Contact Center Platform
XCALLY IS AN INNOVATIVE OMNICHANNEL SOLUTION WICH INTEGRATES ASTERISK™ WITH THE SHUTTLE AND MOTION TECHNOLOGIES, DEVELOPED IN THE XENIALAB RESEARCH CENTER.
This solution is one of the best Contact Center Management Platform for multichannel –voice, chat, email, SMS, fax and custom channels– through standard APIs. XCALLY is currently being used in over 50 countries, due to the ease in the installing process, setup and use.
Enjoy Voice, SMS, Web Chat, Email, Fax and Social Channels on thesame unified solution!
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.
Manage your Customers’ informationand keep track of their interactionsacross multiple Channels!
ANALYTICS AND REPORTINGS
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.
Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!
API OPEN CHANNEL
Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.
Manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.
AUTOMATIONS & TRIGGERS
Make things automatically happen, according to previously defined timing and actions.
INSTALLATION AND LICENSING
Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.
Connection and Integration
Using our API you can connect XCALLY with external custom apps or third-party apps: Salesforce, SugarCRM, Freshdesk, Zendesk…